General
All clients are required to clean up after their dogs, please be prepared with poop bags and take filled poop bags away from the training venue, we don’t have facilities to dispose of poop bags.
All dogs are to be kept onlead and under control at our training venues. This applies to the car park, grassed areas and in class, unless you are asked by an instructor to remove your dogs lead for a particular behaviour or activity.
We reserve the right to change the timing, dates, venue or instructor. We try to avoid this as much as possible, but sometimes this is unavoidable, particularly with changes in the weather or Coronavirus restrictions, meaning we may need to postpone a class or 1-2-1 session.
We will be sure to communicate this to you via email / text / social media updates, as soon as we are aware of necessary changes and will reschedule any classes missed due to weather or instructor illness.

Payment and Refund Policy

Full payment for classes or 1-2-1 training is made at the time of booking. Payment is made using bank transfer or PayPal.

Classes
If you need to cancel your class before you and your dog start training with us, please tell us before the start date and time of your class and a full refund will be issued.
We hope you find our classes informative, useful and fun; but if for some reason you need to discontinue your attendance part way through the course, please be aware that no refunds can be made.  Classes are planned carefully with a set timetable, and once the term has begun new dogs cannot be added to the course to take your place, for this reason, once the place in class is booked and you have begun the course, no refunds are issued.
No discounts can be made for any classes that you miss during the duration of the course.
Missed classes cannot be refunded or transfered.
Course locations, dates and times are set well in advance and keep to a structured  timetable. Please make sure you can attend all dates before booking. Be sure you are happy with the class start time, location, and your own travel time.
If we don’t hear from you during the course duration, no refunds can be made retrospectively.

1-2-1 Training
If you need to change a 1-2-1 training session, please email us as soon as possible, so that we may try our best to reschedule your appointment. jo@standishdogtrainer.co.uk
If you need to cancel your 1-2-1 training session with 4 days notice I can issue a full refund.
If you need to cancel your 1-2-1 training session with 3 days notice I can issue 50% refund.
If you need to cancel your 1-2-1 training session with less than 3 days notice no refund will be issued.
Clients who fail to attend a booked 1-2-1 training session may not be eligible for a refund.

Refunds are made to your bank account and may take up to 4 business days to arrive.
Canine Illness
If your dog is unwell, showing vomiting, diarrhoea, cough, is lame or is a female in season, we ask that you do not attend classes.  Any classes missed due to canine illness can be rescheduled or, in the case of Rally, Hoopers and Agility, carried forward into the next term.

Missed Classes
For classes missed due to holidays, social appointments, human illness; we cannot reschedule these or carry them forward.  Please make sure you have checked your course dates before booking.

Photos / Video
We sometimes take photos or video in classes and on 1-2-1 training sessions. These may be used on our social media and occasionally for marketing purposes.
If you don’t want use to take photos of your dog, please do let us know.